Refund policy

The short version

We want you to be happy with phantom.si, but every payment goes through payment processors, currency conversion, and platform fees. Because of those fees we cannot refund 100% of what you paid. The maximum refund you can receive is 70% of the amount you paid, and the exact figure goes down the longer you use the subscription.

How a refund is calculated

Refundable amount starts at 70% of what you paid and scales linearly with your usage. The more days of the subscription period you have used, the less of that 70% you get back:

No usage yet: up to 70% of what you paid.
Partway through: 70% of what you paid, reduced by the share of the period you used.
Near the end of the period: a small or zero refund.

Examples

$200 plan, 0 of 30 days used: refund $140.00.
$200 plan, 10 of 30 days used: refund $93.33.
$200 plan, 15 of 30 days used: refund $70.00.
$200 plan, 25 of 30 days used: refund $23.33.

What is not refundable

Fees charged by payment processors, currency conversion, or banks are not refundable.
One-time credit pack purchases are refundable under the same 70% rule within the stated window; credits that have already been spent are never refunded.

How to request a refund

Contact us through the Telegram group or support email with your account email and the invoice number. We review requests within a few business days. Approved refunds are returned to the original payment method and typically appear within 5-10 business days.